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Mar 29 2023
42 min
Experts in the Room Podcast – Episode 2
The Experts in the Room podcast explores the evolving worlds of customer experience, retention and data with some of the leading minds in some of the fastest-growing and most competitive industries
Mar 24 2023
10 min
Enhancing the Player Experience in South Africa
South Africa is a sports betting hotbed and the continent’s biggest gambling market, with their GGR expected to pass $2.3 billion by the end of 2023. With the country’s widespread love of sport it’s
Mar 22 2023
40 min
Experts in the Room Podcast – Episode 1
The Experts in the Room podcast explores the evolving worlds of customer experience, retention and data with some of the leading minds in some of the fastest-growing and most competitive industries
Mar 17 2023
6 min
Understanding and Combating Customer Attrition in Your Business
Customer attrition, also known as customer churn, is a challenge that every business faces at some point. It refers to the loss of customers or clients over a specific period. While some attrition is
Mar 8 2023
9 min
How to Shift to an Omnichannel Strategy
eCommerce businesses have a problem on their hands. Their customers are fickle and price focused. And yet, overwhelmingly they want to feel a connection with the businesses they shop with. An
Feb 22 2023
9 min
How to Create an Omnichannel Strategy
Any successful omnichannel marketing strategy is driven by a deep understanding of your customers. Creating a flawless customer experience is an important aspect of your strategy and what allows you