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fintech

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customer experience
Apr 28 2020
10 min
CX in the time of Covid-19: Where banks can win or lose.
Covid-19 hasn’t changed the banking industry. Or at least, it hasn’t revealed anything we didn’t already know. What it has done is hit the fast-forward button, on everything. The migration of
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customer experience
Nov 15 2019
9 min
Why banks are in danger of becoming irrelevant. (And what they can do about it.)
Traditional banks are at a crossroads. The digital disruption that we’ve seen sweep across other verticals, from ride-hailing in transport to streaming in media, has finally come for the banking
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customer experience
Jan 7 2019
9 min
Customer-Data Warfare: How banks can create better experiences and fire back against the challengers
At a recent European Digital Banking Summit, our CTO Kevin Collins told an anecdote from his personal experience that underlines the threat to incumbent banks posed by the challengers. As he was
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fintech
Sep 14 2018
5 min
Retail Banking – Connecting the Right Customer Journey
Mobile Banking has exploded over the last decade, and with an estimated 1.2 billion users worldwide (source) it has provided enormous opportunities for retail banks to create powerful customer
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fintech
Jul 12 2017
2 min
A Data-Driven Approach to Marketing
John Best, founder of Best Innovation Group (BIG), is a recognised thought leader and visionary of technology advancements and financial application development within the financial services
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customer experience
Jul 21 2016
4 min
Mobile Banking & Key Ways to deliver Frictionless Customer Experiences
79% of North American financial consumers consider their banking relationship to be purely transactional, according to a recent Accenture study. When customers now think about what their bank offers
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