fintech

Retail Banking – Connecting the Right Customer Journey

by Rupert Adam • 14th September 2018

Mobile Banking has exploded over the last decade, and with an estimated 1.2 billion users worldwide (source) it has provided enormous opportunities for retail banks to create powerful customer journeys. source). Considering the shift towards mobile as the main touchpoint for customers with their bank means many are failing their customers by not providing a […]


Podcast: A Data-Driven Approach to Marketing

BIG Fintech Media Podcast: A Data-Driven Approach to Marketing

by Susan Moran • 12th July 2017

John Best, founder of Best Innovation Group (BIG), is a recognised thought leader and visionary of technology advancements and financial application development within the financial services industry. Best Innovation Group is a technology innovation and development company specialising in the financial industry. They currently have hundreds of financial institutions working with their team of experts […]


Mobile Banking: 4 Key Ways to deliver Frictionless Customer Experiences

by Robbie Sexton • 21st July 2016

79% of North American financial consumers consider their banking relationship to be purely transactional, according to a recent Accenture study. When customers now think about what their bank offers – whether through the branch, online or mobile channels – most now think about commodity banking products and services rather than unique value for their broader […]


consumer banking

How to Streamline the Customer Onboarding Process in Digital Banking

by Tommy Kearns • 28th June 2016

The delivery of personalised customer experiences at scale across all customer touchpoints has significant revenue potential for financial institutions. We now live in an age where instant gratification and access on-demand is the norm. Years ago, back when I was in school, this was called the ‘me-me’ syndrome (I want it for me and I […]


fintech banking

Digital Reinvention: Fintech & The Future of Banking

by Tommy Kearns • 15th March 2016

The traditional business model of banking is being turned on its head with the advent of mobile-first technologies, the growing impact of blockchain and the challenge of connecting with a new generation of banking customers with a ‘show-me-you-know-me’ outlook to brand interaction.   By 2025, Millennials will hold 75% of the global workforce. Closely behind […]