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XPert Summit

The Evolution of CRM: AI, Automation and Gamification Redefining the Player Experience

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The XPert Summit

The Evolution of CRM: AI, Automation and Gamification Redefining the Player Experience.

The Future of CRM is Here – And XP is Leading the Way

The iGaming industry is evolving fast— AI, Gamification and intelligent CRM are redefining how operators engage players, drive loyalty, and stay compliant. At The XPert Summit, industry leaders and innovators come together to explore what's next.

Join us for insightful discussions, expert perspectives and real-world strategies on the future of player engagement.

If you’re ready to move beyond today's CRM and unlock the power of AI-driven, gamified experiences— this is one event you can't afford to miss!




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Become a part of our community by signing up now and ensure your place in our upcoming event. Don't miss out on this opportunity to connect and engage with like-minded individuals.


Agenda

Attendees can expect engaging activities, networking opportunities, and insightful presentations. Prepare for an inspiring experience with new knowledge and connections.

  • Event Day

1:30pm - 2:00pm

Arrival and Registration 

Refreshments, check-in and networking

2:00pm - 2:15pm

Welcome

Rob Pryce, Chief Revenue Officer, Xtremepush

2:15pm - 3:15pm

Panel Session: The New Age of CRM: Are you engaging your players or are you just managing them?

Moderator: Rob Pryce, Chief Revenue Officer

3:15pm - 3:45pm

The Rise of AI Agents: Are You Ready for the Next Evolution of CRM?

 External Speaker

3:45pm - 4:15pm

Break

Refreshments & Networking

4:15pm - 5:00pm

Fireside Chat (45 minutes) & Q&A (10 minutes)

Topic TBC. Tommy Kearns, Chief Executive Officer, Xtremepush. Industry CEO TBC

5:00pm - 5:15pm

Closing Remarks

Key Takeaways | Tommy Kearns, Chief Executive Officer, Xtremepush

5:30pm - 7:30pm

Networking & Drinks Reception

Drinks & Canapes 


Meet the Speakers

Discover our speakers at Xpert Summit. These individuals are not just experts; they are passionate leaders eager to share their journeys, challenges, and successes.

XP Speaker

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Tommy

Tommy

Kearns

CEO and Co-founder

Tommy

Tommy Kearns

CEO and Co-founder

Tommy Kearns is a vastly experienced commercial leader with over 16 years’ experience and expertise working in the technology, multichannel marketing and mobile app spaces across Ireland, the UK, the Caribbean, Latin America and the United States. 

He is CEO and co-founder of Xtremepush, the leading leading customer engagement, data and personalisation platform with a global portfolio of enterprise clients.

XP Speaker

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Rob

Rob

Pryce

Chief Revenue Officer

Rob

Rob Pryce

Chief Revenue Officer

Rob Pryce is a senior business leader with over 20 years’ worth of sales, commercial and operational experience in the technology and digital sectors.

He has held senior positions at global companies like Microsoft, where he served as European lead for Sales Strategy and Brand, and Quantcast, where he established the EMEA Account Management and Customer Success teams. 

XP Speaker

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adam

Adam

Palmerini

Director of Product & Services

adam

Adam Palmerini

Director of Product & Services

Adam Palmerini is the Director of Product & Services at Xtremepush, the leading provider of CRM and loyalty marketing powered by AI. A results-driven marketing leader with over a decade of experience in the iGaming industry, Adam has a track record of consistently delivering highly successful, industry-leading products for top-tier suppliers and operators. His experience spans CRM, digital and marketing technology roles.

Expert Speaker

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avatar-1

TBA

avatar-1

TBA


Media


FAQ

Got questions about the event? Check out the answers to our most common questions!

  • What is XPert Summit?

    XPert Summit is an exclusive industry gathering designed to bring together thought leaders, innovators, and experts from the CRM, iGaming, and technology sectors.

  • When and where is the conference taking place?

    XPert Summit 2025 will take place on 8th May 2025 at the Buffini Chao Deck at the National Theatre in London, UK.

  • Who should attend?

    Senior Executives, marketing professionals within the CRM, iGaming, and technology sectors.

  • Is the event in-person, virtual, or hybrid?

    This event is in-person

  • Where is the venue located?

    Buffini Chao Deck at the National Theatre.

    National Theatre, Rooftop, London SE1 9PX.

    The Buffini Chao Deck is located on level three of the National Theatre building. There are four lifts which can be taken to this level or there is the main staircase.

  • How can I get to the venue?

    The Buffini Chao Deck is a London rooftop event venue at the National Theatre, on the Southbank, just minutes from Covent Garden, the West End and Waterloo Station.

    Visit the National Theatre website for more information.

  • Is there parking available?

    The National Theatre has its own underground car park beneath the building - find out more about opening times and prices on the National Theatre website.

    Guests can take a lift from the basement (with access to and from the car park) straight up to level three, where the Buffini Chao Deck is located. Please note we are unable to reserve parking.

  • What are the closest hotels?

    The Mondrian London:
    Located a short walk along the Southbank.

    Sea Containers London:
    Situated close to the National Theatre.

    The Corinthia Hotel:
    A luxury option within easy reach.

    Park Plaza Westminster Bridge London:
    Offering views of the Houses of Parliament.

    Waterloo Travelodge:
    A more budget-friendly option near Waterloo Station.

  • How do I register?

    You can register for XPert Summit 2025 via the registration on the website.

  • What are the ticket prices?

    Tickets are complimentary

  • Will I receive a confirmation after registering?

    Yes, you will receive an email confirmation with your registration details within 24 hours of completing the registration process. Please check your spam or junk folder if you do not see it in your inbox

  • Where can I find the conference schedule?

    We are currently finalizing the conference schedule. It will be available on the event website at once it's ready. Registered attendees will receive an email notification when it goes live.

  • Who are the speakers and panelists?

    We are currently finalizing the conference schedule. It will be available on the event website at once it's ready. Registered attendees will receive an email notification when it goes live.

  • Will sessions be recorded and available later?

    Sessions will not be recorded. We encourage attendees to take notes and engage in real-time to make the most of the conference experience.

  • What should I bring to the conference?

    We recommend bringing:

    Photo ID for registration
    Business cards for networking
    A notepad and pen for taking notes
  • Will there be networking opportunities?

    Yes, there will be dedicated networking sessions throughout the day.

  • Can I exhibit or sponsor the event?

    At this time, we are not offering exhibition or sponsorship opportunities.

  • Will there be food and refreshments?

    Yes! Food and refreshments will be provided throughout the event, including tea, coffee, and water on arrival, a scheduled coffee break, and canapés during the networking reception.

    Please share any dietary requirements ahead of the event, and we will do our best to accommodate them.

  • Is the venue accessible for people with disabilities?

    Yes, the Buffini Chao Deck at the National Theatre is fully accessible. There are four lifts providing access to Level Three, and the venue offers step-free access. If you have specific accessibility requirements, please contact Serena Chander at serena.chander@xtremepush.com.

  • What is the dress code?

    The dress code for XPert Summit 2025 is business casual.

  • Who can I contact for more information?

    For any further inquiries, please contact Serena Chander at serena.chander@xtremepush.com.